Dong Mup

Egift card issue

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No way of calling customer service and egift cards mysteriously disappear. You wait days on a reply back from an email. They dont answer your email unless you send multiple emails.
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Loss:
$50

Preferred solution: Apology

User's recommendation: Don’t buy egift cards

Anonymous
map-marker Kansas City, Missouri

No reply

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I requested a phone call to 785-554-****. Please leave msg and way to contact you if voicemail. I had a concern in two ways...one was that I was given inaccurate information when I went to the Topeka B&B theater. I have since found the correct information. I still have another concern...my main one...to be taken care of ASAP. Please call. I will be available most of the day Mon., and Tues...March 4th and 5th. Thanks in advance.
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User's recommendation: Don't expect correct info. about theater from people working behind concession stand. Also, don't expect return phone calls from them when given that as an option.

Debra R Xla

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Verified Reviewer
| map-marker Kansas City, Missouri

Trying to change password

Tried to change password. Would not let me. Attended opening of Marley, bought tickets online. but had to go thru as a guest.(2 tickets) How am I to change password? 816-804-**** 2nd notice haven't heard back from anyone. Thank you in advance for your assistance. Debra Rudd
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Pros:
  • Friendly and in my neighborhood
Cons:
  • More hot water in bathrooms please

Preferred solution: Credit to rewards program able to check giftcards balance

Joceline Mhs

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Verified Buyer
| map-marker Mckinney, Texas

Gift card

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B And B Theatres - Gift card
Purchased a gift card for Christmas and 2 weeks later no card and no communication from the company. Havent received any information about it. Tried to call customer service number and you cannot speak with anyone. Disputed the charge with my CC company.
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User's recommendation: Don’t purchase their gift cards.

Matt J Mjt

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Verified Buyer
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Verified Reviewer
| map-marker Liberty, Missouri

Movie theater complaint

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After receiving poor service, a complaint was made and nothing was done I would like to speak to a regional manager.
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Loss:
$14194
Pros:
  • Close by
Cons:
  • Lot of cons

Preferred solution: Full refund

User's recommendation: Dont go. Unless you want to spend way more for the *** service. Just stay home and stream live

Stacie S Fhs
map-marker Edmonds, Washington

Questions on buying gift cards from WA state

No complaint. Will a fandango gift card work ? Im buying in WA state for a MO friend. Email me asap please. Its ridiculous that a corporate office doesnt man your phones. Stacie Siegfried
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Anonymous
map-marker Saint Louis, Missouri

Cancel a ticket

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The situation was my fault. I couldn't figure out how to change payment method. I didn't speak to the customer service representative regarding the order itself. I finally figured out what I needed to do in order to complete my purchase while I was waiting for someone to pick up the phone
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User's recommendation: Prepare to get the run around

Micki P Wfu

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Verified Buyer
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Need to change ticket time

B And B Theatres - Need to change ticket time
I can't talk to any live person at theater i got free ticket and one paid for ticket this morning through Atom for Sound of Freedom and i picked 4:10 this afternoon and the code is good through 8/8 so i am just trying to find out if i can use the tickets for any showings between now and the 8th because we can't make it to the one today?
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Preferred solution: Just an answer to my question

Anonymous

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Verified Buyer
| map-marker Oroville, California

Did not receive the gift card I paid for

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B And B Theatres - Did not receive the gift card I paid for
I have contacted them 3 times via the online help and have only received the boilerplate reply, I even looked up a phone number for an executive of the company, called left a message. No response. Basically they stole from me
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User's recommendation: Don’t patronize this business

Shamicka Bib

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Verified Reviewer
| map-marker Fort Worth, Texas

Website is awful and customer service is a joke

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Original review Aug 15, 2023
When buying tickets online I received an error message after putting in my payment information twice. Never received the tickets via email and they charged me twice. Contacted them 3 times with the information they requested and they wont respond or refund me my money! Website is awful and customer service is a joke.
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User's recommendation: Don’t use the website!

Brenda w Trw

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

Ordered wrong day online

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Original review Aug 05, 2023
Had all sorts of problems with website. Tried to login. "No account with that user name*. Tried to create a new account. "That user name already exists". Gave up and logged in as a guest. Then, ordered movie tickets for the wrong day. Called b&b. Made numerous attempts but could never get a live person. Emailed B & B. Got a response that said "unfortunately there are no refunds or exchanges*. Worst customer service ever!
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User's recommendation: Go to AMc

Anonymous
map-marker Atlanta, Georgia

Wondering why the theater isnt open

They did give me my money back but did not disclose why the theater was not opened. Their site is live and it is not fair to allow people to purchase tickets online and the theater is not even opened.
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Rachael C Nxc

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Verified Buyer

Refund

B And B Theatres - Refund
I have two unauthorized charges of 20.50 on my credit card that I need refunded. Please contact me by phone or email regarding this.
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Loss:
$41

Preferred solution: Full refund

Delpha Idb

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Verified Reviewer
| map-marker Parkston, South Dakota

Wondering why the theater isnt open

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Post your times on when you open also get more food options. Nooooo Okay Okay okay okay okay okay okay k
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User's recommendation: Do not go to the movie theater until 30 minutes before show time.

Karrissa F

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Verified Buyer
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Verified Reviewer

Refund

B And B Theatres - Refund
I didnt get a chance to make it to the movies so I would like a refund. Didnt see the movie didnt make it to the theaters and when I tried to do it through atom and said I had to go through you guys directly so *** guys could please help me with that my email is karrissarichard@***.com
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Loss:
$20
Pros:
  • Great theater

Preferred solution: Full refund

Karrissa F

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Verified Buyer
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Verified Reviewer

Refund

B And B Theatres - Refund
I didnt make it to the movies to get a chance to see the movie so I would like a full refund of $20.27
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Loss:
$20
Pros:
  • Great theater

Preferred solution: Full refund

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